Frequent Answers and Questions

(FAQ)

 

To create a booking you need three bastic documents in force :

1. National Identity Document / Passport

2. Driving Licence

3. Credit Card

 

You can make a reservation in our website, also you can contact with us at following pone number: +34 249 20 64, or by email: booking@maasrentacar.com or visiting our office.

 

Your reservation will be confirmed once the payment has done through the website or if one of our agents has communicated you through any contact way. Reservations will be confirmed once an amount part or total amount of the final Price has been payed.

 

There is no established time but we recommend you do the booking with enough advance to benefit about discounts and most echonomic prices.

 

 

En Maas Rent a Car you can book the car all time what you need it, we have different contract modalities , from one day to Renting and Autorenting contract. To made a personalized quote we recommend you contact with us calling at 93 249 20 64 or through email: booking@maasrentacar.com.

 

 

We do not guarantee a specific vehicle, we guarantee a category

 

 

You can change the booking without any problem more than 72 hours before the vehicle is collected. In the case of modifications for less than 72 hours in advance, a charge will be claimed for booking management charge. Recommend you to call us at our office: 93 249 20 64 o or through our email: booking@maasrentacar.com.

 

 

You can cancel the booking in advance 72hrs before . If you cancel your reservation less than 72hrs in advance, you will be charged a penalty of 29.99€.

 

 

Through our website , calling at +34 249 20 64, by email: booking@maasrentacar.com o visitando nuestras oficinas.

 

 

Your details as a driver or tenant, your phone number and email must.

 

 

You can pay at the office, at time of car hirement. If you do the booking online you don’t have to pay before.

 

 

It is necessary a credit card where we bloqued the bail.

 

 

Depends on hirement contract, there are different contract modalities,

 

 

You can book the car as long as you need. But the lowest amount to pay is for 24 hours.

 

 

Yes, up to 85 days.

 

 

You should contact with us and we explain you terms and conditions.

 

 

18 years old.

 

 

NO. Is it totally forbidden for hygiene topics.

 

 

Yes, you can contact with us through +34 93 249 20 64 number or by email: booking@maasrentacar.com

 

 

¡A code that let you benefit of a promotion!

 

 

The offers has an start and finish date. Are valid when the booking is confirmed during the value period time.

 

 

To do a booking tou need 3 basic documents in force:
1. National Identity Document / Passport
2. Driving Licence
3. Credit Card

 

 

Three documents are needed at pick up timing , in the case of holding a temporary movement permit, it must be officially certified.

 

 

International licence must go joined with local licence , one is not the alternative of the other one.
The adress of the Identity Document is not updated.

 

 

Yes , but you must have to communicate us the right adress at the picking up time.

 

 

In Maas you will find a different variety of cars , from utility, intermediate, 4 x 4 and industrial. Our fleet are Young and new. é antigüedad tienen los coches de Maas.

 

 

Maas does not guarantee the type of fuel, you can leave us your comments when making the reservation and we will try to do our best to meet your needs.

 

 

We have commercial vehicles of different dimensions at your disposal. For more information we recommend that you visit the section “Rental of vans”, on our website where you will find more details about the features and the measurements.

 

 

In Rent a Car section appears available all our cars for groups, also there are a section of Van Renting. You can filter the search by selecting the type of vehicle you need or searching our search engine.

 

 

We have manual and automatic cars, in the case that you want an specific one you will have to choose the automatic or manual category”. We recomend you that you specify it in the booking remarks.

 

 

Cars are divided by categories or groups according to its characteristics.

 

 

Inside a group or category there may be different types of vehicles, of different brands but the main characteristics are similar to each other. When you make a reservation, you reserve a category, not a specific car, you can always send us a comment when making the booking in case you have a specific preference and we will try to consider.

 

 

In order to be able to guarantee the availability of these extras, we recommend that you make a booking or notify us as much in advance as possible. If there is no prior reservation of the device, we cannot guarantee availability when you come to pick up the vehicle.

 

 

You can take your own without any problem.

 

 

Of course, we are here to help you however you must check the suitability, use and placement on the vehicle. Maas does not assume responsibility for failure to use or improper installation of the restraint device.

 

 

¡Of course!, you can add an extra driver when do the booking, when you come to pick up the vehicle from our office or during the rental period. Remember that with Maas Rent a Car the second driver has no additional cost.

 

 

It is considered Young driver ” those people that has less than 23 years old. For this reason you will have to pay an extra amount that will vary according to the days of rent. For more information, check the [Additional Charges section”.

 

 

It is possible as long as it is confirmed with the office.

 

 

Yes, we have rental navigation systems for our clients

 

 

Yes, as long as a prior booking is made in advance. Otherwise we cannot ensure that we have them available at the time of collection of the vehicle

 

 

The person who owns the credit card must always be present at our offices together with your valid National Identity Card or Passport. The same card will be requested with which the booking was paid through the website to block the deposit.

 

 

Visa and Mastercard.

 

 

You can pay for another person as long as he is present at the picking up time or have previously passed by the office to make payment along with the requested documents.

 

 

The rent and the diposit must be paid by credit card

 

 

All payments will be made in advance, except for extras that may arise during the rental period as the additional fuel or day should you make an extension of the contract by phone or email.

 

 

Once go to pick up the car at the office.

 

 

Depending on the excess coverage of the vehicle, minimum will be 150€ up to 900 € for higher categories.

 

 

Cash deposits in cash are not accepted.

 

 

For safety reasons, it is forbidden to travel by car to the Canary Islands, the Balearic Islands, Ceuta and Melilla. The car cannot travel by boat or ferry.

 

 

There are restrictions on certain countries, we recommend that you read carefully the rental conditions

 

 

For security reasons, leaving the EU is strictly forbidden.

 

 

With Maas you have travel assistance in Europe but take into account existing restrictions by consulting rental guidelines.

 

 

You should consult the information of the country where you are going to travel specifically, in the majority of countries with the Spanish permission, is sufficient, however we recommend that you be informed beforehand if you need an international permit.

 

 

We do not provide winter tires, during the winter stage we offer snow chains.

 

 

In Maas we don’t do business with fuel. We would refuel the vehicle and the relevant liters would be charged as part of an additional refueling charge, you can refer to the section on { additional charges}.

 

Your car is refueled when you pick it up.

 

 

The fuel depends on the rented vehicle, being it Diesel or Gasoline. We will advise you of the type of fuel once you receive the car in our office.

 

 

We offer a minimum of 150 km a day and a maximum of 250 km, depending on the vehicle.

 

 

Depending on the vehicle you rent, we advise you to check with the office beforehand to confirm.

 

 

It depends on the model / category. You can find more information in the List of Additional Charges section.

 

 

We offer a minimum of 150 km a day and a maximum of 250 km, depending on the vehicle.

 

 

Depending on the vehicle you rent, we advise you to check with the office beforehand to confirm.

 

 

It depends on the model / category. You can find more information in the List of Additional Charges section.

 

 

We offer third-party coverage and Excess full-risk coverage, which will depend on the vehicle model selected.

 

 

There are several types of coverage:
• Super Cover, reduces the excess up to 0€ or 250€, depending on the type of vehicle. Wheels and crystals are not covered by contracting this coverage.
• Total Relax : It reduces the excess up to 0€ or 250€, depending on the type of vehicle. Wheels and crystals are covered by contracting this coverage.
• Wheels and glasses: Its allows cover this parts of the car.

 

 

Maas includes road assistance in all EU Member States.

 

 

A limit of liability in case of damage to the vehicle.

 

 

Hiring any of the two coverages.

 

 

Maas is not responsible for any belongings that may be inside the vehicle, we recommend, for greater safety, to leave the car without any items inside once it is evicted.

 

 

Maas Rent a Car makes home deliveries within the metropolitan area of Barcelona, always under prior confirmation with a minimum of 48 hours notice.

 

 

Contact us at: +34 93249 2064 or by email: booking@maasrentacar.com

 

 

It is necessary to be present at the time of delivery of the vehicle. Whether you are a tenant or a driver, you must present the documents in order to rent the vehicle. The return only requires the driver to be present, since the deposit will be returned automatically.

 

 

If the booked and previously paid vehicle group is not available, Maas Rent a Car will give you a higher category.

 

 

To communicate it before the departure of the office in order to be able to review it with the staff of Maas Rent a Car and, if necessary, to make a change of vehicle or to take the necessary measures so that you leave with the same

 

 

The car must be checked at the pick-up, if it finds any damage, you must inform the staff of Maas Rent a Car for the record. If it has occurred subsequently, it shall notify the Commission in the same way in the course of the refund.

 

 

Whenever there is availability, Maas staff will offer you different options at the time of delivery of the vehicle. Maas will offer you If you have any preference, do not hesitate to contact us! We will do our best to ensure that you take your car with you.